The honest small print
Privacy & Terms
Plain English. No legal maze. Last updated April 2026.
Part one
Privacy Policy
Who this is
This website is operated by Lucy Thom, based in the United Kingdom. If you have any questions about how your data is handled, you can reach Lucy directly at lucythommediation@gmail.com.
What information is collected
When you contact Lucy through this website — by email, phone, or the booking calendar — you provide your name, contact details, and whatever you choose to share about your situation. That information is used only to respond to you and to support you through any work you do together. It is never sold, shared with third parties, or used for advertising. This site also uses basic analytics to understand how visitors find the site. No personal data is collected through analytics.
Cookies
This site uses essential cookies required for it to function, and basic analytics cookies to understand visitor behaviour at an aggregate level. Essential cookies cannot be disabled. Analytics cookies can be declined and the site will continue to work exactly the same.
Your rights
Under UK GDPR you have the right to request access to any personal data Lucy holds about you, to ask for it to be corrected or deleted, and to withdraw consent at any time. To exercise any of these rights simply email lucythommediation@gmail.com and Lucy will respond within 30 days.
Part two
Terms & Conditions
The services
Lucy offers one to one holistic health advocacy coaching, conflict resolution coaching, and professional mediation services. The scope, format and duration of each engagement will be agreed between Lucy and the client before work begins. Lucy reserves the right to decline any engagement that she does not feel is a suitable fit.
Payment
Payment terms will be confirmed at the point of engagement. Lucy does not currently operate a formal refund or cancellation policy. If you need to reschedule or withdraw from a session, please contact Lucy as early as possible and she will do her best to accommodate your situation. Each case is handled with care and common sense.
Confidentiality
Everything shared with Lucy in the course of her work is treated as confidential. Lucy will not disclose the details of any client engagement to a third party without explicit permission, except where required to do so by law.
Intellectual property
All content on this website — including text, design, and branding — belongs to Lucy Thom. You may not reproduce, copy or distribute any content from this site without written permission.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Important — please read
Health advocacy disclaimer
Lucy Thom is a holistic health advocate and coach. She is not a medical doctor, nurse, therapist, or licensed healthcare professional. Nothing shared in her coaching sessions, on this website, or in any communications constitutes medical advice, diagnosis, or treatment. Lucy’s work is based on her own lived experience and her role is to support, explore and advocate alongside you — not to replace your medical team. You should always consult a qualified healthcare professional before making any changes to your health, treatment, or medication. Any decisions you make based on conversations with Lucy are your own responsibility.
Brand partnership disclosure
Lifewave products
Lucy is a Brand Partner with Lifewave and may from time to time recommend Lifewave products as part of her holistic health advocacy work. In the interest of full transparency, Lucy may receive compensation as a result of purchases made through her recommendations. Any recommendation Lucy makes is based on her genuine personal experience and belief in the products. The health advocacy disclaimer above applies equally to any product recommendations — these are not medical endorsements and do not constitute medical advice.
Any questions about any of this? Just ask.
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